Assistance for families
There various forms of help, advice and assistance you can access while your child is patient at PCH.
Family support
Aboriginal Liaison Service
Aboriginal Liaison Officers (ALOs) offer services to all Aboriginal and Torres Strait Islander families with children and young people attending PCH.
Aboriginal Liaison Officers (ALO) can help you by:
- offering cultural support and advocacy
- working with your child’s health team to ensure culturally appropriate care
- working with you and your child’s health team to ensure you are informed and involved in all aspects of your child’s care.
The ALO team works with social workers and the welfare officer at PCH to assist families with the practical, personal and emotional impact of illness, disability and hospitalisation.
You can get in touch with an Aboriginal Liaison Officer by:
- visiting Clinic L on Level 4 at PCH (the ALOs can visit you on the ward if you would prefer)
- telephone (call PCH switch on 6456 2222).
- asking your child’s nurse or doctor to make a referral for you.
Find out more here.
Koorliny Moort
Koorliny Moort provides out of hospital care to Aboriginal families who might find it hard to make it to their appointments or who want to stay closer to home. Find out more about how to access this service here.
Chaplain
PCH Chaplains provide pastoral and spiritual care for staff, patients, families and carers from all religious backgrounds. If you or your child would like to be visited by a chaplain, the ward staff will arrange it for you. The chaplains are located in the
Multi-faith Centre on Level 5.
Keeping Kids in No Distress (KKIND)
The
KKIND service helps children cope with trauma, anxiety and distress caused by illness or hospitalisation.
Kalparrin
Kalparrin supports families of children with special needs by linking them with the support they need. Find out more here.
HeartKids
HeartKids provides support to families of children with congenital or acquired heart disease. Find out more here.
Redkite
Redkite is here for children and young people (24 and under) with cancer, and the family and friends that care for them. Find out more here.
Facilities for families
Ronald McDonald Family Room
Ronald McDonald Family Room is a relaxing place for families to visit during their child’s outpatient appointment or stay in hospital, with friendly and knowledgeable staff and volunteers to assist parents and carers with any queries or support they may need.
It also offers a number of free facilities and amenities like computer and internet access, kitchen and dining facilities, changing facilities, charging points, parenting rooms and more.
Find out more here.
Kulunga Moort Mia
Kulunga Moort Mia is a culturally sensitive space where Aboriginal families can rest or make refreshments during their hospital visit.
Find out more here.
Multi faith Centre
PCH's Multi-faith Centre on Level 5 provides a calm and welcoming space for time-out, prayer, meditation, quiet reflection and counselling for people of all faiths, spiritual backgrounds and those of no religion.
Find out more here.
Eat and shop
PCH has a number of places to eat including the Food Hall on Level 1, and cafes on Ground Level and Level 5.
For convenient food outside of hours, vending machines are also located by the Emergency Department.
There are also food outlets and cafes located nearby - get our comprehensive list here.
Travel
Parking concession
Concession parking is offered to patients and families who have complex healthcare requirements which means that they visit hospital frequently.
Find out more about the criteria and how to apply here.
Patient Assisted Travel Scheme (PATS)
PATS provides a subsidy towards the cost of travel and accommodation for eligible WA country residents who travel long distances to seek certain specialist medical services.
Find out more about how to apply here.
Accommodation
There are several types of accommodation available at and nearby to PCH.
Find out more here.